Privacy Policy

Last updated: December 2024

1. Introduction

DoWeb ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video translation and transcription services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, username, and password when you create an account
  • Payment Information: Billing details processed securely through Stripe
  • Content: Videos, audio files, and documents you upload for processing
  • Communications: Messages you send to our support team

2.2 Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Usage data and interaction with our services
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide and improve our video translation and transcription services
  • Process your payments and manage your subscription
  • Send you service updates and promotional communications (with your consent)
  • Respond to your inquiries and provide customer support
  • Analyze usage patterns to improve our platform
  • Comply with legal obligations

4. Content Processing

When you upload videos or documents for processing:

  • Your content is processed using third-party AI services (OpenAI, ElevenLabs)
  • Processed files are stored temporarily and automatically deleted after 30 days
  • We do not use your content to train AI models
  • You retain all rights to your original content

5. Data Sharing

We may share your information with:

  • Service Providers: OpenAI, ElevenLabs, and Stripe for processing
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for data in transit
  • Encrypted storage for sensitive data
  • Regular security audits and updates
  • Access controls and authentication

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and associated data
  • Export your data
  • Opt-out of marketing communications

8. Cookies

We use cookies to:

  • Remember your login session
  • Store your language preferences
  • Analyze site traffic

You can control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: support@doweb.ai